Правила участия и подробности о программе

1. To participate in the loyalty program, register in your personal account on the website https://kristallspa.ru/ or fill out a form at the reception desk;
2. After registration, the Guest becomes a participant in the Кристалл Отель & СПА Loyalty Program. The loyalty card number is virtual and will be automatically linked to the guest’s phone number and name in the booking system;
3. During your stay at the hotel, you earn points in your personal account. These points will be credited within 7 calendar days after check-out. Upon registration, you will receive 500 welcome points;
4. You can use the accumulated points in your account for a subsequent booking;
5. 1 point = 1 ruble;
6. You can check your current account balance in your personal account or with the hotel reception by sending a request to booking@kristallspa.ru;
7. When moving from one program level to the next, the number of privileges provided increases. The transition occurs automatically once the required number of nights is reached;
8. The number of points you can spend on a booking depends on the loyalty card level (from 10% to 50% of the total bill);
9. Accommodation discounts and other loyalty card privileges are provided only for direct bookings made on the official website www.kristallspa.ru, by phone at +7 (4012) 47-52-52, or by email at booking@kristallspa.ru. Bonuses are accumulated only for direct bookings;
10. Discounts and loyalty card privileges do not apply to group stays;
11. Program discounts cannot be combined with discounts under other special offers and hotel promotions;
12. Loyalty program discounts cannot be combined with corporate client discounts under corporate rates;
13. Depending on the status, accumulated points can be used to pay from 10% to 50% of the accommodation cost;
14. If fraudulent actions aimed at obtaining additional points are detected, the Hotel Administration reserves the right to block the loyalty card and cancel a booking that has been partially paid for with points;
15. Bookings made before the registration date are not counted in the loyalty program, except for upcoming bookings made through an administrator or on the website https://kristallspa.ru/;
16. Depending on the card level, guests receive a discount of 9% to 18% on the main menu at the Gravlaks restaurant and spa treatments at Baltic SPA.
17. The discount does not apply to breakfast (except for Platinum card holders), special and seasonal offers, banquet menus, and alcoholic beverages;
18. The discount does not apply to room service orders;
19. The discount does not apply to Baltic SPA aqua-zone visit rates, special offers, and seasonal promotions
20. The services “Early Check-In”, “Late Check-Out”, “Best Room in Category”, and “Room Category Upgrade” are not guaranteed and are provided by agreement with the hotel administration, subject to availability;
21. The “Early Check-In” service allows check-in no earlier than 10:00;
22. The “Late Check-Out” service allows check-out no later than 17:00;
23. The “Best Room in Category” service provides a room in the booked category with an additional amenity - a balcony, a beautiful view from the window, or a particular floor;
24. The “Room Category Upgrade” service provides a room that is one category level higher than the booked room;
25. The “Bicycle Rental” service is provided for two guests in the room for the entire stay. Bicycle rental period: 2 hours for Gold card holders, the whole day for Platinum card holders.
26. The terms of the loyalty program may be changed by the hotel at any time without prior notice.